Refund and Returns Policy

At VIZZZIO, we strive to ensure that you’re 100% satisfied with your purchase. Customer satisfaction is essential to us, so we extend a generous return policy to accommodate your returns. Before returning an item, please contact VIZZZIO Customer Care at info@vizzzio.com to obtain detailed shipping instructions.

If You’re Less Than 100% Satisfied…

In general, if you are dissatisfied with your purchase for reasons other than damage, defects, or errors in processing, VIZZZIO will be happy to process a return for you without any restocking fees, contingent upon the following conditions:

Items must be unused and unassembled, in their original condition and packaging, complete with all tags, instructions, and inserts.
Unless otherwise specified by VIZZZIO, all returns must be shipped using the original shipping method (UPS, Freight, White Glove, etc.). Detailed shipping instructions will be provided by VIZZZIO.
The return must be postmarked within 30 days of receiving the item.
Kindly ship with a carrier that provides tracking numbers and request insurance to ensure a safe return.
Refunds for credit card orders will be issued back to the original payment method. Orders paid by check will receive a refund by check.
Please allow up to 2 weeks after we receive your return for processing. You will be refunded the full purchase price, including tax, minus shipping costs.
For items offered with free shipping, the outbound shipping fees will be deducted from the refund.
The customer is responsible for return shipping costs.
If an order is canceled after shipment, the customer is responsible for round-trip shipping charges, even if the original shipment was covered by VIZZZIO (i.e., Free Shipping).

Incorrect, Defective, or Damaged Purchase

If you have received an item that has been damaged during shipment, please contact VIZZZIO Customer Care immediately at info@vizzzio.com.

Be sure to inspect all packages for damage before signing for the delivery.
If visible damage is detected, reject the shipment, ensure the delivery driver notes the damage, and contact us as soon as possible.
If damage is concealed, take clear photos of the damaged item and its packaging immediately upon discovery.
If you receive an incorrect or defective item, do not return it before contacting us.
If a damaged product can be remedied with replacement parts, but you choose to return it instead, your refund will be processed minus any unpaid shipping charges.
Photos are often required to file a claim with the shipping company.
Do not attempt to repair any product unless directed in writing by VIZZZIO or the manufacturer. We are not responsible for delays in your project or any labor costs incurred due to defective or damaged products.

Made-To-Order Products

While we make every effort to accommodate our customers’ needs, we are also committed to honoring the work of designers who tailor products to individual specifications. Because this effort takes significant time and resources, requests for made-to-order products must be canceled within 48 hours of order placement.

Made-to-order products cannot be returned.

For any questions regarding returns and refunds, please contact VIZZZIO Customer Care at info@vizzzio.com.